Concierge: A symbol of luxury
Trade rare or nonexistent in Morocco, the concierge is of paramount importance to customers of any hotel that wants a deluxe. The traditional Moroccan hospitality is largely French-inspired. It constitutes therefore a tradition of luxury. The concierge is the very symbol of this luxury. Few people in this trade in Morocco. A job that can only exist in prestigious hotels, with a minimum of four stars. Detectable in other lands, especially in Europe, the key that adorn his jacket, the man of trust is not a madam Michu. Posted permanently at the hotel desk in the lobby, it's there for an enjoyable stay for customers. It collects all their demands, they involve the services of the hotel itself, or, more often, the client's life outside. As such, it reserves seats restaurant, concert, shopping advice in Madame and Monsieur. This position requires great communication friendliness, a constant smile and great efficiency. The goal is always to satisfy the customer, even if the application is a priori impossible.
The concierge to play favoritism, if necessary! Sometimes alone, it can also work as a team: in the latter case, it frames the grooms, valets and other luggage, and can have one or two assistants. Qualities: discretion, visual memory, good general knowledge, knowledge of at least two languages.
Its formation is impossible in Morocco and in France, there is only one training in the profession of concierge.
It takes place over a year, the International Concierge Institute (ICI) in Paris. It is entered by selection after a ferry, a ferry technological hotel, tourism or a BT.
